Frequently Asked Questions

CALL US AT 404-321-9900 or click here to book online

How do I get my child's records?

Visit the ‘Resources’ page of our website. Please complete and return the form to request the records for your child. We use an outside company for this service and they will contact you upon processing your request.

Do I need a referral from my pediatrician to see you?

Only if your insurance requires it. We do not require referrals from primary care physicians.

Should I go to the emergency room to have an x-ray done before coming to see you?

No, you can come directly to us with an injury. Please call or use the patient portal on our website to schedule an appointment.

Will you be able to get my child in the same day for an injury or possible fracture?

Yes, we can usually get your child in the same day. These same day appointments are reserved for injury/fracture appointments.

Why did the scheduler ask me to arrive 20 minutes prior to my appointment time?

Before you can be seen by the provider, there can a lot of paperwork that we are required to have you complete. By arriving early, it helps us keep you on schedule for your appointment.

Why can't the provider see me if I am late?

We do our best to accommodate all patients. Your appointment time has been set aside specifically for you. If you are late, it can infringe upon the appointments of other patients. We will adjust the schedule if we feel that you can still be seen without impacting the appointments of other patients. Otherwise, you will be asked to reschedule.

I arrived on time for my appointment. Why did I have to wait to be seen by the provider?

Our providers take the necessary time with each patient that each parent needs to feel comfortable with their situation. Due to the nature of pediatric orthopaedics, we cannot guarantee the amount of time each patient requires with a provider. If appointments take longer than expected and you do not get in on time; be assured that you will receive the same care and provider time.

Will I need a new referral for my appointment?

We make every effort to notify you when a new referral is needed for your insurance. The referral is the responsibility of the parent of the patient. If you are unsure, please contact your insurance company to check on the referral status.

How long will my appointment take?

This varies based on the problem that you are being seen for. Appointments can range from 15 minutes to over an hour.

Is it ok for me to see the Physician's Assistant (PA) or the Nurse Practioner (NP)?

Yes, the physician always reviews the notes from the exam and the x-rays with our PA and NP. They are trained to identify issues that must be seen by the physician. The PA and NP are a means to get into the physician much faster, when necessary.

How long will my child have to be in a cast?

This depends on many different factors: the age of the patient, the course of treatment, the nature of the injury, etc. This is a question that should be presented to your provider as each situation is different.

Why do I get a call back from a tech/nurse instead of the provider?

It is a much faster process for the tech/nurse to call you.

Why did the person scheduling my appointment not tell me that I would have to pay my deductible at the time of my visit?

The scheduler does not have access to your insurance information when they are scheduling your appointment. Your individual insurance specifics are looked up when your insurance is verified. While we make every effort to notify people when they will be responsible for paying at the time of visit, this is a courtesy that we cannot always provide.

Does your office take care of the authorization for an MRI, ultrasound, bone scan, or other test with my insurance company?

Yes, our office takes care of the authorization since we have to submit provider notes from the visit.

Will I be responsible for my co-pay or any amount for an MRI, ultrasound, bone scan, or other test? What will my insurance cover?

Please call your insurance company to discuss the specifics of what will be covered. Since every plan is different and there are thousands of plans, there is no way for us to know for sure.

The Explanation of Benefits (EOB) from my insurance company shows that a surgery was performed but the patient was seen for a fracture. Why is that?

Many times, insurance companies categorize fractures as a surgery.

What hospitals do your doctors use for surgery?

Dr. Meehan and Oswald—Egleston Children’s Hospital.

What is my child's surgery time?

Drs. Meehan & Oswald: Egleston Children’s Hospital will contact you 1-2 days prior to the surgery date to confirm arrival times and pre-surgery instructions. If you do not receive a call, please contact the communications nurse at 404-785-6712.

When can I expect to hear the results from an MRI, ultrasound, bone scan, or other test?

Once the actual results are received (not a faxed copy), it usually takes a few days for the physician to review them and call you. The providers, typically, review the actual test results and do not rely on reading the written report. Since our physicians travel to different locations, they review the results when they are back in their main location.

Does your office take care of the authorization for an MRI, ultrasound, bone scan, or other test with my insurance company?

Yes, our office takes care of the authorization since we have to submit provider notes from the visit.

Can I have a test scheduled closer to my home or somewhere other than has been scheduled for me?

Yes, but the process is, typically, much faster if you use the places that we refer to.

A bone scan sounds scary...what is involved?

A bone scan is a nuclear scanning test that identifies new areas of bone growth or breakdown. It can be done to evaluate a variety of conditions that can affect the bones. A bone scan can often find a problem, days to months earlier than a regular X-ray test. For a bone scan, a radioactive tracer substance is injected into a vein in the arm a few hours prior to the test. The tracer then travels through the bloodstream and into the bones. A special camera (gamma) takes pictures of the tracer in the bones. A bone scan may be performed on a specific body part or the entire body.

How long will the actual scan take?

This varies based on the scan and the body part. We will be happy to get that information for any parent at the time of scheduling.

Is this test really necessary?

Yes, our providers will only schedule tests that they feel are necessary to correctly diagnose and/or treat a patient. Insurance providers, typically, only give authorization for tests that are determined to be medically necessary.

Can we schedule an MRI, ultrasound, bone scan, or other test appointment after school hours or on weekends?

Yes. Some of the facilities we usually refer to have limited evening and weekend hours. These hours vary by location and test type and do not always follow a pattern.

I'm having my test done tomorrow but my follow-up appointment isn't until next week. Can I get a follow-up appointment sooner?

The test results usually take that long to get to the physician and have them reviewed. If a provider sees a problem that they feel needs to be followed up with sooner, someone will call you from our office to schedule the appointment.

How long will it take to set up an MRI, ultrasound, bone scan, or other test?

It is our goal to get your test scheduled as quickly as possible but there are many variables that can affect the time this takes. The provider requests the test and completes the appointment notes, which are sent to our transcription company. This usually takes 2-3 business days after your appointment. Once that information is finalized, we request authorization from your insurance provider. This can take a few minutes or a few weeks, depending on your insurance. Once we have authorization for the test we schedule it with one of our preferred facilities.

What happens if my child won't hold still for the study/test?

The facilities that we use for studies are used to dealing with pediatric patients. They will work with you and your child to get them to hold still. If the scan is scheduled at the hospital or certain MRI facilities, sedation can be provided, if necessary.

Will I be able to stay in the room with them?

Parents/guardians are not allowed in the room if sedation is used. Typically, as long as the child is not sedated the parent may sit with the child.

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